The task/mission

Further development of an existing quality management system into an effective management and improvement tool for the entire organisation.​

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The company

An Austrian mechanical engineering company operating internationally, specialising in mechanical and electronic products. It employs around 900 people across nine European sites.​​

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The situation

The company had been ISO 9001-certified for over 20 years. However, improvement processes failed to gain sufficient momentum of their own and were not sufficiently embedded in day-to-day operations. The existing quality management system was largely perceived as a formal requirement.​​

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The requirements and expectations

Establish quality management as an effective tool for business management. Accelerate improvement processes, reduce customer complaints and strengthen the organisation’s sense of personal responsibility.​

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My role

Taking responsibility for the further development of quality management. Building an effective QM leadership team and ensuring that continuous improvement processes are firmly embedded within the organisation.​​

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The solution

Reorientation of quality management with a stronger focus on operational effectiveness and measurable results.

Involvement of internal and external experts, systematic use of audits and continuous improvement processes, and the introduction of a company-wide improvement programme.

Integration of quality management and lean management to achieve sustainable improvements in production processes.

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The long-term benefits for the company

A reduction in customer complaints of more than 35 per cent through systematic error analysis and consistent improvement measures.

A sustainable increase in productivity by embedding quality management and continuous improvement into day-to-day operations.