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Case 3

Establishment of an excellent QM system
Eine genauere Betrachtung

The task/mission

Establishment of a higher quality management system

The company

An internationally active Austrian mechanical engineering company with mechanical and electronic products. The company has 900 employees and produces at 9 locations in Europe.

The situation

The company has been ISO 9001 certified for over 20 years. The improvement processes are laborious and the current quality team is not sufficiently recognized.

The requirements and expectations

The QM should provide impulses for the company. Improvement processes should be carried out with a recognized
QM team must be implemented. Customer complaints must be reduced.

My task

I took over the task from a colleague from the management. My many years of experience in QM should enable the implementation.

The solution

A new, highly motivated QM manager was recruited. The proven experts worked with the new manager to set up a program with all facets. The focus of the program was to support manufacturing for process-safe production. Process management was developed and implemented for the entire organization. The CIP was linked to lean management.

The sustainable corporate benefit

Customer complaints have fallen dramatically because systematic sources of error were eliminated immediately and amicably. Regular improvements are now being made through audits and continuous improvement. The improvements have been proven to increase productivity.

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