Case 4
100% guarantee of promised customer delivery dates

The task/mission
Significant improvement in delivery performance when delivering to customers
The company
An internationally active Austrian mechanical engineering company with mechanical and electronic products. The company has 900 employees and produces at 9 locations in Europe.
The situation
Structures that have grown over the years, with each production facility acting independently. Delivery reliability to customers is assessed differently by production than by sales.
The requirements and expectations
Uniform key performance indicators and obtaining confirmed customer satisfaction from sales.
My task
Analysis of the contradictory situation. Creation of sustainable processes to ensure delivery performance. Regular assessment of delivery reliability.
The solution
Separation of tasks in material provision and assembly capacity. Creation of an SCM process. Development of a digital twin for order processing. Introduction of standard delivery time to avoid misunderstandings
The sustainable corporate benefit
The central SCM team continuously ensures a high level of delivery reliability. The high level of digital transparency also creates productivity, as employees reduce their time when the order situation allows it. Disruptions can be identified at any time and remedied.